MEN Germany

Tektronik

MEN Mikro Elektronik GmbH
Neuwieder Straße 1-7
90411 Nuremberg
Germany

Phone: +49-911-99 33 5-0
Fax: +49-911-99 33 5-901
Email: info@men.de

Sales

Phone: +49-911-99 33 5-400
Email: sales@men.de
Hotline hours: 8:30 am - 5 pm CET, Monday to Friday

Article Returns (RMA)
Downloads

Technical Support

Phone: +49-911-99 33 5-500
Email: support@men.de
Hotline hours: 8 am - 4:30 pm CET, Monday to Friday

Online Support Request
Remote Access

Visitor Information (English) Besucherinformation (German)

Article Returns If you use our article return form, handling returns will become as easy as 1-2-3, for you and for us.

1 Fill in form 2 Print repair note 3 Send articles to MEN

After filling the form, you will get an RMA number for unique identification of your return. Please print the repair note that contains this RMA number and enclose it in your package.
If you return a board that works with memory modules, please leave any memory modules installed!

* required fields

Reason for return

Repair Update Return/Exchange

Where do you send your article(s)?*

MEN Germany MEN USA

Or your local distributor

Article / Serial number / Defect

Please describe the defect as clearly as possible, e.g.: 02F014-04 / 001167 / It doesn't boot properly. The following messages are displayed:.

How to find article, revision and serial numbers

Article and Revision Numbers

The article number gives the board’s family and model. This is also MEN’s ordering number. To be complete it must have 9 characters.
The revision number gives the hardware revision of the board.
There is one of three different types of labels on your product which indicate the article and revision number.

They look like this:
Type 1:
article and revision number Type 2:
Type 3:

Serial Number
The serial number is a unique identification assigned during production.
The serial number's label also has a matrix code on it and looks like this:

Your Contact Data

Name*

Company

MEN customer number

Country*

Phone No.

E-mail*

Your reference / order number

Delivery address for product return:

I agree to pay an inspection charge of 105 € per board, unless the board is in need of repairs. When a device or a system is returned, the inspection charge is calculated from the number of boards in the device or system. Note: For repairs, MEN charges a standard rate per board (at MEN's sole discretion) or the time and material expenditure.

I agree to pay an inspection charge of 150 USD per board, unless the board is in need of repairs. When a device or a system is returned, the inspection charge is calculated from the number of boards in the device or system. Note: For repairs, MEN charges a standard rate per board (at MEN's sole discretion) or the time and material expenditure.

I agree that the data entered in this form, including my personal data, is stored for the purpose of MEN's RMA procedure.

Please type in the letters and/or numbers that you see in the image on the left (case-sensitive).

MEN Germany

Tektronik

Sales

Technical Support

Product

If the product is a mezzanine module

Operating System

Are there any third-party components in your system?

Your Problem

Your Contact Data

1 Fill in form 2 Print repair note 3 Send articles to MEN

Reason for return

Where do you send your article(s)?*

Article / Serial number / Defect

Your Contact Data

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Your Request

Your Contact Data